Komsan Chiyadis
GrabFood delivery-partner, Thailand
Merchant-partner
Beyond delivery, Grab fuels growth within your stores
Digitise your marketing and in-store processes to fast-track your business growth
Powering your business beyond food delivery
1
Supercharge demand
Attract Grab customers to visit your store with Dine Out Deals and Reservations. Showcase the quality of your establishment through Dine Out Ratings & Reviews from Grab-verified customers.
2
Own your customers
Build a customer database for your brand and keep customers coming back with brand-specific loyalty rewards and personalised messages.
3
Streamlined solution
Enjoy seamless settlement following Grab's payment cycles. Facilitate & view transactions via the GrabMerchant app and portal.
Testimonial
Burrata Joy
Multiple outlets, Singapore
We've grown our sales through our partnership with Grab, while Chope’s systems keep footfall stable and operations efficient”
Zhenbao Hotpot
One Bonifacio High Street Mall, Philippines
Grab Dine Out Deals helped us with our sales and foot traffic. Aside from easy and fast transactions, the discounts are very helpful in attracting customers. ”
Supanniga Group
Multiple brands, Thailand
Chope's innovative features, alongside GrabFood's extensive network, have been key in growing our brand and managing our bookings effectively.”
Our solutions
Dine Out Deals
Loyalty Solutions
Reservations Management
Benefits
Offer a dining deal to draw crowds
- Be discovered by consumers who are looking for a place to dine while they are browsing the Grab app. Beyond food delivery and groceries, GrabFood is now for dining out too!
- If your store is close to a user's location, it will be shown first, making new customers always just a short distance away.
- By offering a deal, you can reach millions of diners across Southeast Asia. Our Dine Out Deals campaigns put the spotlight on merchants like you.
Enquire about offering a Dine out deal
Boost sales with a simplified loyalty programme
- Increase the frequency and repeat rates of existing customers with customisable loyalty rewards and communications.
- Launch a loyalty programme across both your GrabFood and in-store transactions without any complex integration.
- With Grab powering the solution, consumers don't need an additional account or app to join.9
Get a 360 view of your customer
- Gain valuable insights into consumers' behaviour through daily, weekly, and monthly reports.
Engage with your customers directly
- Engage customers who have joined your programme directly via WhatsApp and SMS (coming soon).
- Customize your engagement to announce new items or reach out to inactive customers, with flexible targeting options.
Enquire about our Loyalty Solution
Leverage Grab to further expand your reach and fill your seats
- Diners can discover your restaurant and make reservations directly from the Grab app.
- Extend your reach to take reservations from Chope and it's affiliates including Google Maps, TripAdvisor and more.
Protect against reservation no-shows
- Automated prompts for reservation confirmation reduces no-show rates by up to 67%.
- Take upfront deposits easily to prevent last minute cancellations and ensures you’re compensated for lost sales.
- Pre-purchased Menus are paid upfront. This also helps to ease kitchen workflow and manage inventory during extremely busy periods.
Enquire about Reservations management
Who can apply?
Whether you're a new or existing Grab merchant-partner, if you have one or more physical stores where consumers can dine, we'd love to have you on board.
Who can apply?
Whether you're a new or existing Grab merchant-partner, if you have one or more physical stores where consumers can dine, we'd love to have you on board.
Who can apply?
Whether you're a new or existing Grab merchant-partner, if you have one or more physical stores where consumers can dine, we'd love to have you on board.
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How do I offer a Dine Out Deal on Grab?
If you are a Grab merchant new to Dine Out Deals, you may set up your deal via the "Marketing" section of the GrabMerchant app. Alternatively, submit an online an enquiry and we will be in touch shortly.
- Where in the app does Grab promote Dine Out Deals?
Dine Out Deals is a new service available in selected cities. Click here if you are on your mobile phone to launch the Dine Out Deals page within the Grab app. Alternatively, you can look for Dine Out when you browse All services once you launch the Grab app.
- Are the fees for Dine Out Deals the same as food delivery?
The fees for Dine Out Deals are not the same as food delivery. As Dine Out Deals are being introduced, look out for co-funding and trial comissions that may be available to you as a new merchant to Dine Out Deals.
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How can I start a loyalty programme with Grab?
You can easily start a loyalty programme across GrabFood and in-store without any complex set-up or integration. Submit an online enquiry and a Grab representative will reach out to share next steps with you.
- Can my loyalty programme support my multi-outlet brand?
Yes, our loyalty solution currently supports multi-outlet brands in unifying a view of their customer base across all their outlets.
- How do I engage customers who have joined my loyalty programme?
You can directly engage customers who have joined your programme from GrabFood or in-store via WhatsApp and SMS (coming soon). You can even customize your engagement to specific segments of customers.
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How can I start using the reservation system with Grab and Chope?
Submit an online enquiry and a Grab representative will reach out to share next steps with you.
- Can the reservation system support my multi-outlet brand?
Yes, our reservation solution currently supports multi-outlet brands in unifying a view of their customer base across all their outlets.
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
